ALL OF THE ELECTRIC COMPONENTS, INCLUDING THE BATTERY PACK ARE very RAINPROOF. HOWEVER, WE RECOMMEND KEEPING YOUR ELECTRIC BIKE INDOORS DURING HEAVY RAIN OR SEVERE WEATHER CONDITIONS.

YES. WE’VE ADDED WATER BOTTLE CONNECTION UNDERNEATH THE FRAME DOWN-TUBE. IF YOU’D LIKE TO ATTACH A WATER BOTTLE ON THE SEAT-TUBE, PLEASE VISIT OUR ACCESSORY PAGE FOR MORE OPTIONS.

YES. THE FRONT WHEEL COMES OFF EASILY USING A QUICK-RELEASE OR THRU-AXLE CONNECTION (DEPENDING ON THE MODEL). THE REAR WHEEL CAN BE DETACHED BY DISCONNECTING THE MOTOR CABLE AND LOOSENING THE AXLE NUTS WITH A STANDARD WRENCH. FOR MORE INFORMATION, SEE OUR INSTRUCTIONS VIDEOS.

THE TIRES ARE REMOVED THE SAME WAY AS A TRADITIONAL BICYCLE. IN CASE OF A FLAT TIRE, YOU CAN VISIT A BIKE SHOP (RECOMMENDED), OR REPLACE THE INNER TUBE YOURSELF. WE SELL REPLACEMENT INNER TUBES HERE. FOR MORE INFORMATION, SEE OUR INSTRUCTIONS VIDEOS.

WE’VE DESIGNED THIS E-BIKE TO look and operate like A STANDARD BICYCLE. MOST BIKE SHOPS CAN HELP YOU WITH MAINTENANCE AND BASIC REPAIR SERVICEs ON all BICYCLE COMPONENTS SUCH AS GEARS, BRAKES, TIRES, CHAIN, ETC. FOR MORE INFORMATION AND SELF-SERVICE TIPS, CHECKOUT OUR GENERAL MAINTENANCE PAGE.

For any issues relating to electrical components please contact us

CURRENTLY OUR MINI MAX MODEL IS A “CLASS 2” E-BIKE WITH A THROTTLE AND PEDAL-ASSIST.

OUR OTHER MODELS ARE "CLASS-1" E-BIKES WHICH ARE OPERATED BY PEDAL-ASSIST ONLY. CLASS-1 E-BIKES ARE TYPICALLY TREATED AND REGULATED AS NORMAL BICYCLES IN MOST LOCATIONS.

YES. BY TURNING OFF THE PEDAL-ASSIST FROM THE LCD YOU CAN RIDE LIKE A NORMAL BICYCLE. THE MOTOR SPINS FREELY AND DOES NOT ADD ANY EXTRA RESISTANCE.

Here are the maximum payload (rider + cargo) for optimum performance, reliability, and safety:

MINI MAX: 240 lbs

7S: 230 lbs

9S PRO V2 Step-Thru: 240 lbs

9S PRO V2 Step-Over: 260 lbs

CURRENTLY WE OFFER ONE FRAME SIZE FOR EACH E-BIKE MODEL.

PLEASE visit THE PRODUCT PAGE FOR MORE INFORMATION ON FRAME GEOMETRY AND RIDER HEIGHT.

Every Propella Comes with 5 different power assist levels that can easily be adjusted through the LCD. The 5 different power assist levels help riders find the perfect amount of motor power for any ride!

Please see our helpful general maintenance tips video here: https://www.propella.bike/service

7S & SS: 50-65 PSI

Mini Max: 45-60 PSI

9S PRO: 50-60 PSI

OUR E-BIKES ARE THE LIGHTEST IN THEIR CLASS. PLEASE VISIT THE SPECIFIC PRODUCT PAGE FOR MORE INFORMATION ABOUT A PARTICULAR E-BIKE MODEL.

This is the top speed of the motor assist. (All E-bikes can be pedaled faster if needed)

MINI MAX: 20 mph (32 KMH)

7S & SS: 19 mph (30 KMH)

9S PRO: 20 mph (32 KMH)

Yes! With an additional stem extender (that can be ordered online or purchased at any bike shop) You will be able to raise the handlebars. We did leave some extra length in the wires and cables as well to make this a very easy process.

Yes! Our E-bike are lightweight, meaning most standard bike racks will work with our E-bikes! We recommend taking the battery off the bike before transporting them.

We have not tested any specific child seat or trailers models that we can suggest. We recommend checking with a local bike shop or REI store and making sure the selection and installation is done properly.

Also, we recommend picking one of our multi-speed e-bikes (7S or 9S PRO) for carrying extra load.

YES, WE SELL extra BATTERIES for all our E-bikes IN PARTS AND ACCESSORIES.

YES, one BATTERY AND one CHARGER ARE INCLUDED with each E-bike.

All our E-bikes have a recharge time of 2.5 - 3 hours.

NO. CHARGING BY PEDALING (REGENERATIVE CHARGING) IS ONLY POSSIBLE WITH DIRECT-DRIVE MOTORS. DIRECT-DRIVE MOTORS ARE MUCH LARGER, HEAVIER, AND CONSUME A LOT OF POWER. ADDING REGENERATIVE CHARGING WILL OFFSET THE EFFECTIVENESS OF A LIGHTWEIGHT SYSTEM!

THE BATTERY PACK CAN BE CHARGED ON OR OFF THE BIKE BY PLUGGING IN THE CHARGER UNIT. THE CHARGER UNIT CONNECTS TO A STANDARD WALL OUTLET.

YES, IF YOUR E-BIKE MODEL HAS A REMOVABLE BATTERY, IT CAN BE CHARGED ON OR OFF THE BIKE.

THE LITHIUM-ION CELLS IN THE BATTERY PACK CAN BE FULLY CHARGED/DISCHARGED ABOUT 400-600 TIMES. BATTERY PACKS CAN LAST 3-6 YEARS DEPENDING ON THE FREQUENCY OF USAGE AND HOW WELL YOU TAKE CARE OF THEM. WE’VE LISTED SOME TIPS FOR BATTERY SAFETY AND LONGEVITY IN THE USER GUIDE.

You can contact your local recycling facility, or visit Call2Recycle.org to find our more about e-bike battery recycling in your area. Please refer to the label on your battery pack for information on the voltage and capacity.

YOUR E-BIKE WILL ARRIVE PARTIALLY ASSEMBLED (ABOUT 85%) AND PACKAGED IN A STANDARD BIKE BOX. THE FRONT WHEEL, PEDALS, SADDLE, AND HANDLEBAR REQUIRE ASSEMBLY.

WE RECOMMEND PROFESSIONAL ASSEMBLY BY A BIKE SHOP OR A MECHANIC. YOU CAN ALSO ASSEMBLE YOURSELF USING OUR INSTRUCTIONS VIDEO

CURRENTLY, WE SHIP TO US (48 STATES) AND CANADA. SIGN UP HERE TO GET NOTIFIED ON INTERNATIONAL DELIVERY.

All in-stock E-bikes ship within one business day. delivery takes about 3-5 business days.

For pre-order (back order) E-bikes, please check the delivery timeline on the product page, or contact us if you have any questions.

Propella Will repair or replace any electrical components that fails under normal use within 12 months of receiving your E-bike.

Please see full warranty here: https://www.propella.bike/warranty

E-BIKES AND/OR ACCESSORIES CAN BE RETURNED WITHIN 14-DAYS OF DELIVERY.

YOU CAN REQUEST FOR A RETURN BY CONTACTING US ON OUR WEBSITE.

to view our full return policy: https://www.propella.bike/warranty

need a part for your propella E-bike?our helpful staff would be happy to help with this!

Please contact our team at here.